To ensure the fastest and most accurate assistance, please report all issues exclusively via the ticketing system (Jira). This ensures that your case goes directly to the appropriate team and allows you to track the progress of the work on its resolution.
CLICK HERE TO CREATE A TICKET IN JIRA
If you encounter a problem with the application, notice a bug, or have questions about how to use it – our technical support team is at your disposal.
You can also access the ticket form from within the application: go to the Help tab and then select Contact technical support.
How to report a problem so that it is resolved as quickly as possible?
When creating a ticket in the form, provide as much detailed information as possible. This significantly reduces diagnosis and repair time.
In your report, provide:
- a short description of the issue (what is not working / what is wrong),
- steps leading to its occurrence (what to click, in what order),
- screenshots or a screen recording (if possible),
- information about which device and which browser the error occurred on,
The more detailed the information you provide, the faster we will be able to find a solution.
When will I receive a response?
Our team strives to respond to all tickets as quickly as possible. In the case of critical issues, responses are prioritised.
Sometimes, to better diagnose a problem, the support team may have additional questions. In such cases, we will contact you through messages in the Jira ticket – you will then receive an email notification that a new reply has been posted.