PowerHub OMS – How to manage orders from 40+ channels in one dashboard

You sell on Allegro, you run a WooCommerce store, and maybe you are also on Empik or Amazon. Each of these platforms has its own orders, its own statuses, and its own notifications. Imagine all of this landing in one single place — sorted, synchronized, and ready for fulfillment. That is exactly what the OMS system in PowerHub does.

What is an OMS system and why do you need it?

An OMS (Order Management System) is software that centralizes order management from multiple sales channels. Without an OMS, each channel operates independently: separate statuses, separate notifications, separate fulfillment logic, and separate reporting.

With just one sales channel, you can manage. With two, it gets difficult. With three or more, it turns into pure chaos.

How does the OMS in PowerHub work?

1. Order aggregation from all channels

Once your sales channels are connected, PowerHub fetches orders in real time — from Allegro, WooCommerce, Empik, Amazon.de, OLX, and any other integrated marketplace. All orders flow into a single view with a unified interface, regardless of their source.

Every order displays its:

• Source (channel icon)
• Fulfillment status (with 2-way synchronization back to the platform)
• Customer details and delivery address
• Order line items along with current stock level
• Payment method and payment status
• Full history of status changes and customer communication

2. Real-time stock synchronization

This is the heart of any great OMS. When a customer purchases a product on Allegro — PowerHub instantly lowers the stock levels on WooCommerce, Empik, and every other channel. When you receive a new delivery at the warehouse — stock levels increase everywhere simultaneously.

Synchronization works both ways and with zero delay. There are no „buffers” or „update windows” — the only minor latency is the API response time of the external platform itself.

3. Order fulfillment — a single workflow

No matter which channel an order comes from, it is processed in the exact same way:

• The order enters the dashboard → automatic stock level check
• An automated action automatically generates the courier shipping label
• The label is sent directly to print (thermal printer or PDF)
• The status updates to „shipped” and synchronizes back to the sales platform
• The customer receives a notification containing the tracking number

If a single order contains products from different warehouse locations — PowerHub will automatically split them into separate packages and generate individual labels.

4. 360° Customer View

PowerHub OMS builds a profile for each customer based on all of their purchases — regardless of the channel used. You can view all previous orders, submitted returns, notes, and historical payment statuses.

This means your customer support team has full context right at the start of any conversation — without needing to search through individual sales platform accounts.

Custom order statuses — full visibility and automation

• Automated actions — changing a status triggers any pre-configured rules (generating a label, sending an email, updating stock levels, or firing an ERP webhook).
• Custom user actions — an employee can trigger an action mapped to a status with a single click of a dedicated button inside the interface or via a keyboard shortcut at their workstation.
• Barcode scanning — scanning an order or product barcode automatically advances the order to the next status and triggers its assigned action. Warehouse staff do not even need to touch the keyboard.

Custom statuses are fully visible on the order list and the order details screen — color-coded tags let you instantly evaluate the state of your entire queue without opening individual orders.

Custom order fields — total customization without boundaries

Every online store handles specific pieces of information that standard order forms simply do not account for: a B2B customer purchase order number, engraving details, gift-wrapping preferences, contract numbers, or preferred delivery dates. In PowerHub OMS, none of this information needs to get lost inside a generic notes field.

• Visible on the order list — as a separate column that allows you to filter and sort the entire queue (e.g., „show only orders where Customer Type = B2B”).
• Visible in order details — located in a dedicated section, immediately accessible to your fulfillment team.
• Used as conditions in automated actions — a rule can evaluate the value of a custom field and decide which automated action to run based on it.
• Exported into reports — custom fields flow seamlessly into CSV exports and can be used as filters within analytics reports.

Customer communication history — Email, SMS, and Chat all in one place

What is included in the communication history?

• Customer order notes — any instructions entered by the buyer during checkout are immediately visible, without having to log into the original sales platform.
• Email logs — every message sent automatically via automation rules (order confirmations, dispatch updates, tracking details) as well as manual messages sent by staff.
• SMS history — text notifications with full message logs and their delivery status.
• Chat via dedicated order tracking page — customers receive a unique tracking link where they can view fulfillment status and message your team directly. The conversation is fed straight into the order view in real time.

Sending messages directly from the order view

From the order details dashboard, your team can perform the following actions without moving to another tab:

• Send an email to the customer (using pre-built templates or custom copy)
• Send an SMS containing current fulfillment updates or custom text
• Reply to customer inquiries directly via the live order chat
• Add internal staff notes that are visible only to your team (hidden from the customer)

Pick&Pack Module — Maximizing warehouse productivity

PowerHub Assistant Mobile App

Warehouse staff carry out tasks using native iOS and Android applications — PowerHub Assistant. The interface is completely optimized for single-handed use, featuring oversized action buttons and requiring a minimal amount of taps per order.

Packing Station

At stationary packing desks, operators utilize the full web browser interface complete with shortcut keys and barcode scanner integrations. A typical workflow looks like this:

Documents from external systems — Invoices and labels without switching applications