You sell on Allegro, you have a WooCommerce store, maybe also Empik or Amazon. Each of these platforms has its own orders, its own statuses, its own notifications. Imagine that all of this lands in one place — sorted, synchronized, and ready for fulfillment. This is exactly what the OMS system in PowerHub does.
- OMS is a central order hub — it brings data from all sales channels into a single dashboard in real time.
- PowerHub OMS supports 40+ channels simultaneously — Allegro, WooCommerce, Empik, Amazon, OLX, EU marketplaces, and many others.
- Custom order statuses act as triggers for automated actions and custom actions triggered by a button, keyboard shortcut, or barcode scan.
- The Pick&Pack module with the PowerHub Assistant app provides complete automation of picking, packing, and shipping on mobile devices.
- Customer communication history (email, SMS, chat) is available directly within the order — without switching between systems.
- Documents from external systems (invoices, labels) and custom order fields allow for full customization without leaving the dashboard.
What is an OMS system and why do you need it?
An OMS (Order Management System) is software that centralizes order management from multiple sales channels. Without an OMS, each channel lives its own life: separate statuses, separate notifications, separate fulfillment logic, separate reports.
With one sales channel, you can manage. With two — it gets difficult. With three or more — it is chaos.
| Without OMS | With OMS (PowerHub) | |
|---|---|---|
| Orders | In 3–5 separate dashboards | In one dashboard |
| Stock levels | Updated manually | Sync in real time |
| Overselling risk | High | Eliminated |
| Processing time per order | 8–15 minutes | 2–3 minutes |
| Reporting | Excel from multiple sources | Automated, aggregated |
| Human errors | Frequent | Minimal |
How does OMS work in PowerHub?
1. Aggregating orders from all channels
Once your sales channels are connected, PowerHub downloads orders in real time — from Allegro, WooCommerce, Empik, Amazon.de, OLX, and any other connected marketplace. All orders end up in a single view with a uniform interface, regardless of the source.
Each order displays:
- Source (channel icon)
- Fulfillment status (with back-synchronization to the platform)
- Customer details and delivery address
- Order items with stock availability
- Payment method and payment status
- History of status changes and customer communication
2. Real-time stock synchronization
This is the heart of any good OMS. When a customer buys a product on Allegro — PowerHub instantly reduces the stock level on WooCommerce, Empik, and every other channel. When you receive a delivery at the warehouse — stock levels increase everywhere at the same time.
Synchronization occurs in both directions and without any delay. There are no “buffers” or “update windows” — the only delay is the API response time of the platform itself.
3. Order fulfillment — one workflow
Regardless of which channel the order comes from, it is processed the same way:
- Order lands in the dashboard → automatic stock check
- Automated action generates a courier label
- Label is sent to print (thermal printer or PDF)
- Status changes to “shipped” and syncs back to the platform
- Customer receives a notification with a tracking number
If a single order contains products from different warehouse locations — PowerHub will automatically split them into packages and generate separate labels.
4. 360° customer view
PowerHub OMS builds a profile for each customer based on all their purchases — regardless of the channel. You can see all previous orders, submitted returns, notes, and historical payment statuses.
This means customer service has full context right at the start of the conversation — without searching through separate platform dashboards.
Custom order statuses — full visibility and automation
Standard sales platform statuses — “new”, “in progress”, “shipped” — rarely reflect the actual complexity of the warehouse process. PowerHub allows you to define custom order statuses in any number and sequence, mirroring every stage of your internal workflow.
A custom status is not just a label — it is a trigger for the entire automation engine:
- Automated actions — a status change triggers any configured rules (generating a label, sending an email, updating stock levels, webhook to ERP).
- Custom user actions — an employee can trigger an action assigned to a status with a single click of a dedicated button in the interface or a keyboard shortcut at their workstation.
- Barcode scanning — scanning an order or product barcode automatically moves the order to the next status and triggers the assigned action. The warehouse worker doesn’t need to touch the keyboard.
Custom statuses are fully visible on the order list and on the details screen — color-coded markers allow you to instantly assess the status of the entire queue without entering individual orders.
Custom order fields — full customization without limits
Every online store handles certain information that a standard order form simply doesn’t accommodate: a B2B customer order number, engraving details, gift wrapping preferences, a contract number, or a preferred delivery date. In PowerHub OMS, none of this information needs to “end up” in the notes field.
Custom fields are structured attributes assigned to orders — they work like tags with values. You can define text, numeric, checkbox fields, dropdown lists, and dates. Each field can be:
- Visible on the order list — as a separate column that allows you to filter and sort the entire queue (e.g., show only orders with the field “Customer Type = B2B”).
- Visible in order details — in a dedicated section, immediately accessible to the support agent.
- A condition in automated actions — a rule can check the value of a custom field and decide which action to execute based on it.
- Exported to reports — custom fields are included in CSV exports and can be filtered in analytical reports.
Customer communication history — email, SMS, and chat in one place
One of the biggest challenges in order processing is scattered communication: emails in one place, SMS messages in another, notes in CRM, and customer comments regarding the order — somewhere in the inbox. In PowerHub OMS, the entire communication history is available directly within the order, from the moment it is placed.
What will you find in the communication history?
- Customer order notes — any information entered by the buyer when placing the order is visible immediately, without entering the sales platform.
- Email history — all messages sent automatically by actions (order confirmation, shipping information, tracking number) and manually by the employee.
- SMS history — text notifications with full content and delivery status.
- Chat on a dedicated order page — the customer has access to a unique link where they can track the status and send messages directly to support. The conversation is visible within the order in real time.
Sending messages from the order view
From the order details panel, an employee can do the following without leaving the view:
- Send an email to the customer (from ready-made templates or custom text)
- Send an SMS with the current status or a custom message
- Reply to the customer’s message in the order chat
- Add an internal note visible only to the team (not to the customer)
Pick&Pack Module — maximum warehouse productivity
The Pick&Pack module is one of the most important features of an OMS — and often the one that brings the largest, immediate return on investment. It eliminates picking errors, shortens fulfillment time, and allows warehouse staff to operate efficiently without any prior system training.
PowerHub Assistant Mobile App
Warehouse workers operate using native iOS and Android applications — PowerHub Assistant. The interface is optimized for one-handed operation, featuring large action buttons and a minimal number of taps for each order.
Shipping station
At stationary packing stations, employees use a full browser interface supporting keyboard shortcuts and barcode scanners. A typical workflow:
The system immediately displays the contents of the order for verification. No typing required.
Scan products one by one — the system ticks off verified items. A missing product triggers an audible and visual alert.
Pressing a button (or using a keyboard shortcut) generates the label on a thermal printer and moves the order to “Ready for pickup” status.
An automated action assigned to the status sends an SMS or email to the customer with the tracking number — without any additional steps.
Documents from external systems — invoices and labels without switching tabs
Most shops use external systems to issue invoices (Fakturownia, iFirma, Wfirma, SAP, Comarch) or download labels from shipping platforms. Normally, this means constantly switching between tabs and manually searching for documents by order number.
PowerHub OMS eliminates this problem: documents sent from external systems are automatically assigned to orders and visible directly within the details — without leaving the dashboard.
How document integration works
- Invoices from external systems — once an invoice is issued in the accounting system (via PowerHub automated action or manually), the PDF document is automatically downloaded and linked to the order. The employee can view the invoice with a single click.
- Shipping labels — labels generated by automated or manual actions are available alongside the order without accessing the courier’s dashboard. They can be printed or downloaded directly from the order documents list.
- Custom documents — any files (product specifications, packing lists, quality control sheets) can be attached to the order manually or uploaded via API.
- Customs documents — for cross-border sales outside the EU, customs documents (CN22, CN23, proforma invoices) are generated and stored with the order.
Supported external systems
| Category | System examples | Integration type |
|---|---|---|
| Invoicing systems (PL) | Fakturownia, iFirma, wFirma, inFakt | Automated action + webhook |
| ERP Systems | Comarch ERP, Subiekt, SAP | Two-way API / webhook |
| Courier platforms | InPost, DPD, DHL, Meest, GLS | Built-in integration |
| WMS Systems | Custom WMS via API | PowerHub REST API |
| Other documents | Any system with PDF export | Manual upload or API |
Order states and platform synchronization
Every eCommerce platform has its own order states. Allegro uses “Shipped”, WooCommerce uses “Completed”, Empik uses “Shipped”. PowerHub maps these states into a common language and synchronizes changes in both directions.
Example: You change the status in PowerHub to “Shipped” → Allegro automatically updates the order status for the buyer → the buyer sees the change in their Allegro account. Without any additional steps on your part.
Reporting and analytics
PowerHub aggregates sales data from all channels and presents it in clear reports:
- Sales by channel, category, product, period
- Average order fulfillment time (per channel)
- Return rate and most common reasons
- Margin analysis by courier and delivery method
- Month-on-month and year-on-year comparisons
Reports can be sent automatically via email (e.g., every Monday morning) or exported to CSV/Excel.
When is an OMS essential?
Not every store needs an OMS from day one. But there are clear signs indicating it’s time to implement one:
- You sell on 2+ channels and sync stock levels manually
- You experience stock conflicts and instances of overselling
- Your team logs into several separate dashboards to process orders
- You want to launch a new sales channel but fear operational complications
- Processing time for a single order exceeds 5 minutes
- Warehouse staff waste time looking for documents in external systems
- Customer communication is scattered across multiple tools
PowerHub OMS in numbers
How to deploy PowerHub OMS?
Registration at powerhub.pl/start — no credit card, no obligations.
Allegro: OAuth authorization — 2 clicks. WooCommerce: plugin + API key. Other channels — analogously.
Settings → Order Statuses → add process stages. Settings → Custom Fields → define attributes specific to your business.
Choose ready-made action templates or create your own. Download the PowerHub Assistant app onto warehouse devices.
Free Zoom session (30 min) with a PowerHub expert — configuration tailored to your process. Migration from your current system is fully supported.
Summary
The OMS system in PowerHub is not just an order aggregator — it is a complete operational platform for multi-channel sales. Centralization, automation, custom statuses and actions, a Pick&Pack module for the warehouse, customer communication history, custom order fields, and documents from external systems — all of this adds up to one coherent ecosystem that eliminates the chaos that arises when scaling to subsequent channels.
If you sell on more than one channel and want your team to focus on growth — rather than manually handled logistics and switching between systems — PowerHub OMS is the answer.
Full access to all OMS features: custom statuses, Pick&Pack, communication history, custom fields, external documents, and 40+ integrations with sales channels. No credit card, no obligations.
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