Every order that enters your shop triggers a chain of events: payment verification, courier selection, label generation, status change, customer notification. With 50 orders per day, this means hundreds of repetitive steps that take up your team’s time — time that can be regained. Automatic actions in PowerHub ensure that this chain runs on its own.
Key takeaways:
- PowerHub offers 40+ ready-made automated actions — you configure them without programming knowledge in the automated actions builder
- User-defined actions allow you to create any rules tailored to your process — including conditional, sequential and product attribute-dependent actions or those defined by custom user fields
- Order handling automation reduces the average fulfilment time by up to fivefold — the shipping label is generated in seconds, not minutes.
- A single set of rules works on a single, specific sales channel or across all channels simultaneously: Allegro, WooCommerce, Amazon, OLX and any other connected channel.
- Actions can be tested in simulation mode before activation — with no risk of errors on real orders.
What are automatic actions in PowerHub?
An automatic action is a rule that tells the system: “When event X occurs and condition Y is met — perform action Z”. Simple to configure, powerful in operation.
Trigger events
- New order in the system
- Order status change
- Low stock level
- RMA request from customer
- Specified time elapsed
Filtering conditions
- Sales channel (Allegro, WooCommerce…)
- Order weight or value
- Product category or SKU
- Delivery country
- Payment method
Actions to perform
- Generate shipping label
- Change order status
- Send email or SMS
- Update stock level
- Trigger webhook (ERP, CRM)
Ready-made action templates — get started in 3 minutes
PowerHub provides over 80 ready-made automatic action templates divided into categories. You don’t have to create rules from scratch — you choose a template, adjust the values and activate it.
| Kategoria | Przykładowe akcje gotowe |
|---|---|
| Logistics and couriers | Generate an InPost label for orders < 5 kg; Choose DHL for orders to Germany; Generate a DPD waybill for values > 500 PLN |
| Customer communication | Send an email with the tracking number after dispatch; SMS with delivery information; Notification of a ready return |
| Stock levels | Low stock alert (configurable threshold); Block orders when stock = 0; Stock reservation for priority channels |
| Order statuses | Change status to “shipped” after label generation; Mark as “for verification” for payments > 2,000 PLN; Auto-cancel unpaid > 48h |
| RMA and returns | Create an RMA request after form submission; Generate a return label; Notify the warehouse of an expected parcel |
| Documents | Generate a pro forma invoice after placing the order; Send a VAT invoice after payment; Archive documents in the customer folder |
Ready-made action templates — get started in 3 minutes
PowerHub provides over 80 ready-made automatic action templates divided into categories. You don’t have to create rules from scratch — you choose a template, adjust the values and activate it.
| Kategoria | Przykładowe gotowe akcje |
|---|---|
| Logistics and couriers | Generate an InPost label for orders < 5 kg · Choose DHL for orders to Germany · DPD waybill for values > 500 PLN |
| Customer communication | Email with the tracking number after dispatch · SMS with delivery information · Notification of a ready return |
| Stock levels | Low stock alert (configurable threshold) · Block orders when stock = 0 · Stock reservation for priority channels |
| Order statuses | Change status to “shipped” after label generation · Mark as “for verification” for payments > 2,000 PLN · Auto-cancel unpaid > 48h |
| RMA and returns | Create an RMA request after form submission · Generate a return label · Notify the warehouse of an expected parcel |
| Documents | Generate a pro forma invoice after placing the order · Send a VAT invoice after payment · Archive documents in the customer folder |
Custom user actions — complete flexibility
Ready-made templates cover 80% of typical processes. For the remaining 20% — those specific to your business — PowerHub offers a custom action builder.
How to build a custom action?
The builder works on an “if–then” logic and guides you through four steps:
1 – Choose the start event
What should trigger the action? A new order, a status change, the passage of time, an event from an external system (webhook), a stock change.
2 – Add conditions (optional)
Limit the scope: only orders from Allegro? Only above 300 PLN? Only products from the Electronics category? Combine conditions using the AND / OR operator and build freely complex filters.
3 – Define the action (or sequence of actions)
Choose what should happen: generate a label, send an email, change the status, add a tag, trigger an external webhook (e.g. to your ERP or CRM), modify order fields.
4 – Set the mode and activate
The action can run: immediately, with a delay (e.g. 30 minutes after the event), or only during specific hours. Test it on a test order before activation.
Example custom actions — what can you build?
Below are three examples of advanced rules that PowerHub users configure in just a few minutes — without any code:
Example 1: High-value electronics
“If a new order from Allegro contains a product from the Electronics category and the value is > 1,000 PLN — select DHL Express with insurance and send the customer an email with information about special order handling.”
Example 2: Automatic cancellation of unpaid orders
“If an order has not been paid for 24 hours and the channel = WooCommerce — send a reminder email. If another 24h pass without payment — change the status to cancelled and restore stock levels.”
Example 3: Automatic courier claim
“If an RMA request has been submitted and the reason = Damage during transport — automatically create a claim with the courier, generate a return label and send the customer a confirmation with the case number.”
Multi-step actions — sequences
One action may contain multiple steps performed sequentially. Example sequence after accepting a return:
- Change order status to „Return accepted”
- Send email to the customer confirming receipt
- Update stock level (restore product)
- Send notification to the accounts department about the refund amount
- If value > 500 PLN — add tag „Quality verification” and assign to employee
This entire sequence runs automatically — the employee only needs to physically inspect the goods.
Common actions for all channels
Actions shared across all channels
The key advantage of PowerHub is that automatic actions operate across all connected channels from one place. Configuring a single rule is enough for it to handle orders from Allegro, WooCommerce, Empik, Amazon, OLX and any other channel — without separate settings for each platform.
| Osobne systemy per kanał | PowerHub | |
|---|---|---|
| Rule configuration | Separately for each channel | Once — works everywhere |
| Configuration time | Hours / days | 15–30 minutes |
| Rule consistency | Risk of inconsistency | Guaranteed consistency |
| New sales channel | Reconfiguration of rules | Automatic inheritance |
Logs and action history
Every executed action is recorded in the history: when it was triggered, which conditions it met, what was performed and whether it was successful. If an action fails — the system shows the reason and allows it to be re-run with a single click.
Logs can be searched by order, product, date and action type — perfect for auditing and debugging custom processes.
How to get started?
Automatic actions are available on all PowerHub plans. Configuration takes just a few minutes:
- Log in to the PowerHub panel
- Go to: Settings → Automated actions
- Click New action or select a template from the library
- Configure the event, conditions and action
- Test in simulation mode
- Activate and monitor the logs
Tip to get started: Start with one action — generating courier labels. This usually brings immediate results: several hours of regained time per week with a volume of 200+ orders per month.
Summary
Automating sales and order handling processes in PowerHub is not only a time saver — it also eliminates errors, speeds up customer service and enables scaling without a proportional increase in staffing.
80+
ready-made action templates
5x
ready-made action templates
40+
ready-made action templates
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ready-made action templates
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